Official Documents

Terms and Conditions Bonus99 — The Complete Guide for Members

Everything you need to know about your rights, responsibilities and rules for using the bonus99 platform. Please read carefully before registering or using any of our services.

Last updated: 1 January 2026  |  Version 4.2
Our Core Principles

Basic bonus99 Terms — Clear, Fair & Transparent

We believe that good terms of use should be understandable by everyone, not just lawyers. Below are the core values behind every bonus99 rule.

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Full Transparency

All bonus terms, withdrawal rules and account policies are written clearly. No fine print hiding anything — what you read is what you get at bonus99.

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Member Protection

Bonus99's terms are designed to protect both parties — the platform and its members. Your rights as a player are fully respected, including your data privacy and the security of your funds.

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Fair Play

All games at bonus99 use an independently certified Random Number Generator (RNG). Game results are random and cannot be manipulated by any party.

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Anti-Fraud Policy

Bonus99 employs a sophisticated fraud detection system to protect the player community. Accounts involved in fraudulent activity will be suspended immediately.

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Fair Bonus Terms

The rollover requirement for each bonus is clearly stated before you accept any offer. No hidden surprises when you want to withdraw wins from a bonus.

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Periodic Updates

Bonus99's terms are updated periodically to reflect changes in services or regulations. Members will be notified via email or in-app notification before any changes take effect.

Important: By registering or using the bonus99 platform, you are deemed to have read, understood, and agreed to all terms and conditions stated below. If you do not agree with any part, please contact our support team before proceeding.

1 Acceptance of Terms and Conditions

These Terms and Conditions constitute a binding agreement between you ("Member" or "User") and bonus99 ("Platform", "We"). This document governs the use of all services provided through the bonus99.bar website and the bonus99 mobile app.

By accessing, registering for, or using any bonus99 service, you expressly agree to be bound by these Terms and Conditions, along with the Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

Bonus99 reserves the right to amend, update, or replace any part of these terms at any time. Changes take effect immediately upon being posted on the platform, unless otherwise stated. Continued use of the platform after any amendment constitutes your acceptance of the latest version of the terms.

2 Member Eligibility

To register and use bonus99 services, you must meet the following requirements:

  • At least 18 years of age at the time of registration
  • An individual acting on their own behalf, not as a representative of another party.
  • Not listed under self-exclusion on any gambling platform
  • Not registering from a jurisdiction that prohibits online gambling
  • Have full legal capacity to enter into a binding agreement.
Reminder: Bonus99 conducts age checks and identity verification (KYC) as part of its member protection process. Any attempt to register by an underage individual or using a false identity will result in account closure and freezing of all funds.

3 Registration & Account Management

Each individual is only permitted to hold one (1) active account at bonus99 at any one time. Registering multiple accounts — whether using the same or different information — is strictly prohibited and will result in the closure of all related accounts.

  • All information provided during registration must be accurate, current and complete.
  • Full name and IC/passport number must match a valid identification document.
  • You are solely responsible for maintaining the confidentiality of your account password
  • Any suspicious activity on your account should be reported to customer support immediately.
  • Bonus99 reserves the right to request additional identity verification at any time
  • Users can update their account information via the profile section or by contacting customer support.

4 Deposits & Payment Methods

Bonus99 supports a wide range of popular deposit methods in Malaysia, including FPX, DuitNow, interbank transfers, Touch 'n Go eWallet, GrabPay, and several other digital wallet options. All deposit transactions are processed using 256-bit SSL encryption for your security.

  • Minimum deposit: RM 20 per transaction
  • Maximum deposit limits depend on your payment method and VIP level
  • Deposited funds are typically credited to your account within 5–15 minutes
  • Bonus99 does not charge any processing fees for deposits
  • Deposited funds must originate from a payment method in your own name — third-party deposits are not accepted
  • Proof of deposit may be requested in the event of any transaction dispute
Fund Security: All bonus99 member funds are held in accounts segregated from the company's operating funds, ensuring your money is always safe and available for withdrawal at any time.

5 Fund Withdrawal

Bonus99 members may submit withdrawal requests at any time, subject to the following conditions. All withdrawals are processed to the same payment method used for your original deposit, except in certain circumstances approved by management.

  • Minimum withdrawal: RM 50 per transaction.
  • Maximum daily withdrawal depends on your VIP tier — from RM 5,000 (Silver) to unlimited (Diamond).
  • Identity verification (KYC) must be completed before your first withdrawal.
  • Processing time: 15 minutes–2 hours for regular members; faster for VIP members.
  • Bonuses that have not met rollover requirements cannot be withdrawn until conditions are fulfilled
  • No withdrawal fee is charged for VIP Gold members and above
Processing Time: Withdrawals submitted on public holidays or outside banking hours may take slightly longer to be processed by the receiving bank, even though we process your request immediately.

6 Bonuses, Promotions & Rollover Requirements

Bonus99 offers a wide range of promotions and bonuses for both new and existing members. Each bonus has its own usage terms, clearly stated on the relevant promotions page. It is the member's responsibility to read and understand those terms before claiming any bonus.

  • Welcome bonuses are subject to rollover requirements before withdrawal
  • VIP Cashback is credited every Monday and requires no rollover
  • Bonuses may not be transferred, sold, or given to another account
  • Only one promotion may be active at a time, unless otherwise stated
  • Bonuses will be voided if any fraudulent activity is detected
  • Bonus99 reserves the right to modify, suspend, or terminate any promotion with reasonable notice
  • Any attempt to abuse bonuses will result in account closure.

7 Game Rules & Integrity

All games available at bonus99 use Random Number Generator (RNG) technology that has been independently verified and audited by international certification bodies. This ensures that every spin, card hand or betting outcome is entirely random and cannot be influenced by any party.

  • The use of unauthorised automated software (bots), scripts or assistance tools is prohibited.
  • Player collusion to cheat the system will result in a permanent ban.
  • Any disputed game results will be reviewed based on the binding bonus99 server logs.
  • Wins resulting from technical errors or system failures may be voided.
  • Bonus99 reserves the right to temporarily suspend any game for maintenance purposes

8 Data Privacy & KYC Verification

Bonus99 takes the protection of your personal data seriously. All information collected is used solely for platform operations, identity verification, and compliance with applicable regulations. We do not sell or share your personal data with third parties without your consent.

  • The KYC process requires a valid copy of your identity card or passport.
  • Proof of address may be required for withdrawals exceeding a certain limit
  • All submitted documents are encrypted and stored securely.
  • KYC is typically completed within 24 hours on business days.
  • Further details are available in the separate bonus99 Privacy Policy.

9 Account Suspension & Closure

Bonus99 reserves the right to suspend or close the account of any member who violates these terms, engages in fraudulent activity, or upon request by relevant authorities. Account closure may be carried out with or without prior notice, depending on the severity and nature of the violation.

  • Members who wish to voluntarily close their account may contact customer support
  • Balances in voluntarily closed accounts will be returned following a brief review
  • Accounts suspended due to fraud are not eligible for any refunds
  • Accounts inactive for 12 consecutive months may be subject to an administrative fee
  • Bonus99 will retain transaction records for a minimum of 5 years after account closure

10 Responsible Gambling

Bonus99 is fully committed to healthy and responsible gaming practices. We believe entertainment should always remain just that. To help members stay in control, we provide several self-management tools that can be activated directly from your account.

  • Daily, weekly, or monthly deposit limits that you can set yourself
  • Loss limits to control the maximum amount you can lose within a given period
  • Session time limits to prevent excessively long gaming sessions
  • Self-Timeout Option — your account is temporarily suspended for a period of your choice.
  • Permanent Self-Exclusion — permanent account closure upon your own request.
  • Links to problem gambling support organisations are available on all main pages.
Remember: Gambling is for entertainment only. Never bet with money you cannot afford to lose. If you feel gambling is starting to affect your life, please seek help immediately through the Responsible Gambling us.

11 Limitation of Liability & Disclaimer

Bonus99 shall not be liable for any losses arising from: unfavorable game outcomes, technical disruptions beyond our control, unauthorized third-party actions on your account, or use of the platform in violation of these terms.

  • This platform is provided "as is" without any express or implied warranties.
  • Bonus99 does not guarantee uninterrupted access to the platform at all times
  • Bonus99's maximum liability under any circumstances is limited to the amount of active funds in your account at the time of the incident.
  • Malaysian law applies to all disputes relating to the use of this platform

12 Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions, the bonus99 customer support team is available to assist you 24 hours a day, 7 days a week.

  • Support email: [email protected]
  • Live chat is available on the bonus99 app and website at all times.
  • Average response time: under 5 minutes via live chat.
  • For more complex issues, cases will be handled by the management team within 24–48 hours
Related Documents: Please also read Privacy Policy and Responsible Gaming Policy bonus99 forms part of the overall agreement between you and our platform.

Ready to Get Started? Register with Bonus99 Today

By familiarizing yourself with our Terms and Conditions, you're already one step ahead. Join over 500,000 Malaysian members already enjoying a safe, fair, and exciting gaming experience with bonus99.

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